1. Scope of this Privacy Policy
This notice covers visits to Golden Charm Zone, free demo gameplay, support messages and related website functions. It applies to online activity and should be read with our Terms & Conditions and Cookie Information.
2. Information you provide voluntarily
If you email us, you may provide a name, email address, message and any troubleshooting information you choose to include. The contact form creates an email in your own email application; it does not send the message to a website backend. Do not send payment cards, bank credentials, passwords or other sensitive information. We do not require financial information for gameplay.
3. Basic technical information
The web host and delivery infrastructure may handle technical connection data such as IP address, browser and device types, connection timestamps and server request logs in order to deliver and secure the website. The exact information retained depends on your deployed hosting provider and its settings.
4. Local virtual-token data
The game uses your browser’s local storage to remember a fictional token balance between page loads. This is stored on your device, not as a real-money account balance. You can erase it with your browser’s website data controls. No payment tracking is needed for this game.
5. Purposes for processing
Where personal information is processed, possible purposes include providing requested technical support, responding to correspondence, securing and maintaining the Service, debugging technical failures, preventing misuse and meeting legal requirements.
6. Legal bases under GDPR
Where GDPR applies, the relevant legal basis depends on the circumstances. These may include steps requested by you or performance of a service, legitimate interests in maintaining website security, compliance with legal obligations, or consent when specifically sought. Actual processing by a live operator should be assessed against the deployed services.
7. Data minimisation
We aim to handle information only where reasonably needed for the purpose. No user account, name, payment card, purchase history or bank details are required to enjoy the free demo game.
8. Retention
Support correspondence and technical logs should be kept no longer than needed for their original purpose, legitimate security needs or applicable legal requirements. Specific retention periods depend on the live hosting and mailbox configurations. Local browser tokens stay on your device until you clear or overwrite them.
9. Service providers and sharing
Technical service providers may process limited information needed to provide hosting, website security, email delivery or web fonts. Personal information is not offered for sale as part of this social casino experience. The operator should maintain appropriate data-processing arrangements with providers where required.
10. International data transfers
Depending on hosting, email or font providers, technical data may be processed outside the EEA. Any such transfers should be evaluated and appropriate legal safeguards applied where GDPR requires them.
11. Your data-protection rights
Where GDPR applies, you may have rights to access personal data, correct inaccuracies, request erasure, restrict or object to processing and request portability, subject to the relevant legal conditions and exceptions. Where consent is used, it can normally be withdrawn for future processing.
12. Regulatory complaints
For concerns about personal-data handling, contact us first so we can examine your request. You may also be entitled to complain to the competent data-protection supervisory authority in your jurisdiction.
13. Security safeguards
Reasonable organisational and technical measures should help prevent unauthorised access, loss, disclosure and alteration of personal information. No website or data transmission method can guarantee perfect security.
14. Minors
Golden Charm Zone is intended for adults aged 18 or older and not directed at minors. The Service should not knowingly solicit personal information from users under the applicable age requirement.
15. Policy updates
This notice may be revised as features, legal requirements and service providers change. The revision date at the top will be updated when a new version is published.
16. Privacy contact
For questions or requests regarding data protection, email [email protected] with “Privacy/GDPR” in the subject, or visit Contact. Please avoid sending unnecessary sensitive data.
Still need help? Contact our support team or email [email protected].