Write us an email
Complete the fields and your email app will open with a prepared draft. This form does not upload or send data to a website server.
1. General enquiries
Contact the website operator for questions about this free social casino experience, available pages and the nature of virtual-token play.
2. Technical assistance
If something does not work, explain which page you were on, what action you tried, the result you expected, and your browser or device where relevant. Attach screenshots through your mail application only when they contain no confidential data.
3. Privacy and GDPR enquiries
For access, erasure, correction or other privacy-related requests, please mention “Privacy/GDPR” in your subject. See Privacy & GDPR for more information.
4. Responsible play questions
The website does not offer real-money gambling. If you have questions about enjoying social casino entertainment in moderation, consult our Responsible Play page.
5. Please do not send sensitive information
Never send card numbers, banking credentials, passwords, cryptocurrency keys or identity documents in an ordinary contact email. This Service never asks for payment details to play.
6. Report a security concern
Provide a concise description to the support mailbox without attempting to exploit vulnerabilities or access another visitor’s information.
7. Copyright and intellectual property
For questions regarding the use of branding, design, artwork or code, include a description or page URL of the material concerned in your email.
8. When to expect a reply
Response times may vary depending on the request and operator availability. Clearly label messages relating to privacy, security or a technical failure so they can be identified.
9. Operator contact address
Please contact the operator at [email protected]. Use this address for enquiries about the website and its free entertainment experience.
10. Adults-only entertainment
Golden Charm Zone is for adults 18+. Gameplay uses free virtual tokens with no cash value. No wagers, deposits, cash prizes or real-world rewards are available.
Still need help? Contact our support team or email [email protected].